Eco Smart Tankless Water Heaters Installation Instructions and Owner's Manual - Manuals+ (2023)

INSTALLATION INSTRUCTIONS AND HOME OWNER'S MANUAL
ECO 8 | ECO 11 | ECO 18 | ECO 24 | ECO 27 | Okay 36

IMPORTANT SAFETY INSTRUCTIONS

Basic safety precautions should always be followed when installing or using any high voltage electrical equipment. Under no circumstances should you attempt to clean, install, inspect, repair, disassemble, or service this water heater without first turning off all power to the unit directly at the circuit breaker box? FAILURE TO FOLLOW THIS WARNING COULD RESULT IN SERIOUS PERSONAL INJURY OR DEATH.

THIS PRODUCT MUST BE INSTALLED BY A QUALIFIED ELECTRICIAN AND INSTALLER IN ACCORDANCE WITH ALL NATIONAL, STATE, PROVINCIAL AND LOCAL ELECTRICAL AND PLUMBING CODES.

READ THIS MANUAL CAREFULLY AND IN ITS ENTIRETY BEFORE INSTALLATION AND USE. FAILURE TO COMPLY MAY RESULT IN PROPERTY DAMAGE, SERIOUS INJURY OR DEATH.

This manual should be given to the homeowner after installation and kept for future reference.

Tested and certified by the Water Quality Association to NSF/ANSI 372 for lead-free compliance.

READ ALL INSTRUCTIONS BEFORE USE

DANGER!
SAFETY SETTING OF WATER TEMPERATURE

Safety and energy savings are factors to consider when choosing the water temperature setting for your water heater thermostat. Water temperatures above 125°F can cause severe burns or death by scalding. Be sure to read and follow the label warnings below. This tag is also located on the water heater near the thermostat access panel.

DANGER

Water temperatures above 125 F can cause instant severe burns or death by scalding.
Children, the disabled and the elderly are at the greatest risk of burns.
Please read the user manual before setting the temperature on the water heater.
Feel the water before taking a bath or shower.
Temperature relief valves are available, see manual.

use: Mixing valves are recommended for reducing the water temperature at the point of use by mixing hot and cold water in the secondary water lines. It is recommended that a mixing valve be installed that complies with the Standard for Temperature-Controlled Mixing Valves for Hot Water Distribution Systems, ASSE 1017.

Time/temperature relationship in scalds

Table courtesy of Sinners Burn Ins-mute

The chart shown above can be used as a guide in determining the correct water temperature for your home.

DANGER: Households with young children, the disabled, or the elderly may require a thermostat setting of 120°F or lower to avoid exposure to "HOT" water. The water temperature in the water heater is regulated by the electronic control on the front of the water heater. To comply with safety regulations, the thermostat was set at 120°F before the water heater was shipped from the factory.

See Section 10 for more information on how to adjust the temperature of your heater. Turn clockwise for a higher temperature (up to 140F) or counterclockwise for a cooler temperature (up to 80F) is shown on the display above the knob.

ABOUT YOUR TANKLESS WATER HEATER

Congratulations on the purchase of your electric instantaneous water heater! You have purchased the most technologically advanced electric instantaneous water heater on the market today.
Your new electric tankless water heater features advanced water flow and temperature sensors designed to modulate the power of the heating elements to maintain a precise user-selected leaving water temperature between 80°F and 140°F (depending on the inlet water temperature and power of the chosen model).
To obtain the best performance and energy savings from your electric water heater, it is important that it be installed in accordance with our instructions and the electrical and plumbing codes applicable to your area and that you read this manual carefully for important operating instructions. and receive advice.
If you have any questions, please contact us directly at any time at:

EcoSmart Green Energy Products
400 Capitán Neville Drive, Waterbury, CT 06705
Toll Free Number: 1-877-474-6473
Soporte@EcoSmartUS.com

1- BEFORE INSTALLATION

READ THIS MANUAL CAREFULLY AND IN ITS ENTIRETY BEFORE INSTALLATION AND USE. FAILURE TO FOLLOW INSTRUCTIONS MAY RESULT IN PROPERTY DAMAGE, SERIOUS PERSONAL INJURY OR DEATH.

By installing this product, you agree to the terms of the manufacturer's warranty. After installing the heater, do not return the product to the point of sale. If you have any questions about the warranty or product return policy, please contact EcoSmart at 1-877-474-6473.
Check all components. The contents of your box must contain one of the following units:

• ECO 8
• ECO 11
• ECO 18
• ECO 24
• ECO 27
• ECO 36

2- CHOOSE AN INSTALLATION PLACE

This product is designed for indoor installation only. You can install your device outdoors as long as it is mounted in a suitable enclosure that protects it from rain, splashing water, direct sunlight, dirt, and insects.

DO NOT install this product where it may be exposed to sub-zero temperatures. If the water in your water heater freezes, it can cause serious and permanent damage that is not covered by your warranty.

DO NOT place the water heater in a place that is difficult to access.

Make sure that the water heater and hot water outlet pipe are out of the reach of children so that they cannot tamper with the temperature controls or be injured by touching the hot water outlet pipe. The water outlet tube can get very hot.

This product does NOT require ventilation.

Do not install your water heater in a location where it will be exposed to excessive humidity, moisture, or dust, or in a location where it may be splashed with water or other liquids. DO NOT install below water pipes or air conditioning lines where moisture can seep or condense, which can then drip onto the heater. DO NOT install previous switch or junction boxes.

CAUTION: The water heater should not be located in an area where leaks will cause damage to the adjacent area or lower floors of the building. Where such areas cannot be avoided, it is recommended that a suitable drain pan with adequate drainage be installed under the water heater.

3- INSTALLING YOUR WATER HEATER

Your water heater must be secured to the mounting surface with 4 screws (1" minimum) using the built-in mounting brackets on each side of the heater. Make sure the mounting surface is firm and secure and make sure the unit is level before screwing in. For ease of installation and maintenance, we recommend installing this product in a vertical position with the inlet and outlet water connections at the bottom of the unit for ECO 18, ECO 24, ECO 27 and ECO 36 and with inlet and outlet water connections on the left and right side of the device for ECO 8 and ECO 11.

Recommended distances:
12 inches above and below heater
6 inches to front and sides of heater

CAUTION: Combustible materials should be at least 24 inches from your water heater and hot water outlet pipe.

4- SANITARY INSTALLATION

Carefully follow all installation instructions. We recommend that this product be installed by a licensed and qualified plumber in accordance with all applicable national, state, provincial and local plumbing codes.
installation guide

PASO 1: Connect the HOT WATER line to the OUTLET of the water heater, which is on the left side of the heater facing the unit. Connect the COLD WATER line to the water heater marked INLET on the right side facing the unit.
PASO 2: After tightening both connections on the water heater, open several hot water faucets and let the water run through the water heater for at least 2-3 minutes. This procedure purges all air from the water lines and MUST be performed before turning on the unit. FAILURE TO FOLLOW THIS STEP COULD RESULT IN PERMANENT DAMAGE TO THE HEATING ELEMENTS. When performing maintenance on a water heater or home plumbing system that may introduce air into the lines, it is important to turn off the water heater and bleed air from the lines before turning the unit on.
PASO 3:Carefully inspect all fittings, connections and the pressure relief valve (if fitted) for leaks.

IMPORTANT NOTES:

1. Do not weld pipes when the device is connected to pipes; soldering heat can damage the flow sensor. Otherwise, the guarantee will be voided.
2. This automatic tankless water heater features automatic resetting, computer controlled electromechanical thermostatic switches for very limited temperature protection. Since this product does not use a storage tank, the use of a Temperature Pressure Relief (T&P) valve is not required for most installations. The UL 499 standard does NOT require the use of a pressure relief valve. However, a T&P valve may be required to comply with plumbing codes in your area. If necessary, install the pressure relief valve in accordance with local codes and make sure it is working properly and the valve is deflated before installing the water heater. When connecting to high temperature or flexible CPVC pipe, we recommend using a T&P valve for added safety. Please Note: A pressure relief valve is required for installations in the Commonwealth of Massachusetts and the Commonwealth of Kentucky. Consult local installation codes for special requirements.
3. The maximum operating water pressure is 150 PSI. If the water pressure is higher, a pressure reducing valve must be installed in the main water supply pipe before installing the electric water heater.
4. It is recommended that flexible water heater hoses be used with your water heater as part of the installation. When connecting the water inlet pipe to the unit, be sure to use one wrench to hold the unit connection and another wrench to tighten it so as not to loosen or damage the flow sensor on the unit. Serious internal damage to the water heater can occur if inlet or outlet connections are too tight or if soldered connections are made.
5. We recommend installing a manual shutoff valve (ball valve) on both the inlet and outlet of the water heater so that a convenient shutoff point is available should future maintenance or service be required. It is extremely important to flush the pipe to remove any glue or residue left on the pipe caused by soldering before connecting the pipe to the water heater.

We recommend that all water pipes or hoses within 3 feet of the inlet and outlet connections be rated for high temperature service of at least 150°F.

5- ELECTRICAL INSTALLATION

EcoSmart recommends that this product be installed by a licensed and qualified electrician in accordance with all applicable national, state, provincial and local electrical codes. As with any electrical appliance, under no circumstances should you attempt to install, repair or disassemble this water heater without first disconnecting all power to the appliance directly at the breaker or fuse box. Make sure all switches are off. FAILURE TO FOLLOW THIS WARNING COULD RESULT IN SERIOUS PERSONAL INJURY OR DEATH.

All wiring (wire gauge) and circuit protection (disconnect switch) must comply with the US National Electrical Code (NEC) in the United States or the Canadian Electrical Code (CEC) in Canada. Failure to do so may result in property damage and/or personal injury and void the warranty. Note: The Canadian Electrical Code generally requires that all supply wiring and associated circuit protection used for domestic hot water and hydronic heating applications must be rated at least 125% of the maximum current rating of the heater (see specifications model below for more details). .

Before installing this product, make sure the home has enough power to handle the maximum amperage of the applicable model.

IMPORTANT NOTES:
ECO 8 and ECO 11 models require 1 set of wires and ground connection (see wiring diagram)
ECO 18 model requires 2 sets of wires and ground (see wiring diagram)
ECO 24 and ECO 27 models require 3 sets of wires and ground connection (see wiring diagram)
ECO 36 model requires 4 sets of wires and ground (see wiring diagram)

For more electrical information, see Electrical Specifications by Model and Wiring Diagram on the next page.
Each harness must be connected to its own two pole circuit breaker.

installation guide

PASO 1: Take each pair of wires and connect them to a circuit breaker (see wiring diagram). Make sure each switch has a black wire and a red wire attached
PASO 2:Use the proper gauge wire that meets all applicable electrical codes for the size of switches being used, and route the correct wire harnesses from the house's main breaker panel to the water heater.
PASO 3: A separate grounding conductor is required for each input circuit.
STAGE 4: DOUBLE CHECK electrical connections to make sure they are correct and all wire connections are tight and secure. Also confirm that the correct size breaker and wire gauge have been used and confirm that the equipment has been grounded in accordance with applicable codes.
PASO 5: Be sure to remove all air from the water lines before turning on the unit. See STEP 2 in the Plumbing section.

CAUTION: Make sure you have made the correct connections. You must follow the wire connections as shown to ensure the correct operation of the device. If you confuse one set of cables with another, the device will not work correctly, although it will turn on and appear to work correctly.

The water heater is already installed and ready to use! Follow the general user guide to complete the setup. We strongly recommend doing it in the presence of the owner.

Electrical specifications by model

circuit diagram

6- SIZE CHART

Use the chart below to see how many gallons per minute your water heater can produce at your inlet water temperature. Gallons per minute are calculated assuming an outlet temperature of 105°F.

(gallons per minute)

FLOW CONTROLLER – OPTIONAL

To ensure optimal temperature output and overall performance of your instantaneous water heater, you may need a flow controller. Installed at the outlet port of your water heater, these flow regulators limit the maximum volume coming out of your device to a specific flow rate to prevent the outlet temperature from getting too low. For more information on flow controllers or to find out how to purchase one for your water heater, visit us online at EcoSmartUS.com or contact us at 1-877-474-6473.

Steps to choose a flow controller

1. Find your model in the table on the left
2. Select the inlet water temperature column closest to your geographic location
3. Take the GPM or gallons per minute you find and connect it to the appropriate flow controller on the right.

inlet water temperature

*Selection based on above inlet temperature and outlet temperature of 105°F

7- GENERAL INSTRUCTIONS FOR USE

Operating your new instantaneous water heater is similar to using a traditional hot water heating system. However, it is very important that you carefully read all setup procedures and user guides and tips to ensure maximum performance and energy savings from your new water heater. We recommend that all household members read these general instructions for use.

How your new water heater works: Your instantaneous water heater does not store hot water like a conventional instantaneous water heater. It contains powerful heating elements that can heat the water when needed. As soon as you turn on a hot water tap, a sophisticated flow sensor recognizes that you have turned on the water. This sensor measures the flow while another sensor measures the temperature of the incoming water. This information is continuously fed to the computer's logic controller, which decides how much power to send to the heating elements to heat the water to the desired temperature. As soon as the faucet is turned off, your water heater is also turned off.

8- MAINTENANCE

To ensure maximum performance from your water heater and reduce the risk of water leaks, we recommend the following maintenance:

Check the inlet and outlet connections of the water heater at least once a year for signs of damage or failure. Any signs of damage, cracks, leaks, or weaknesses must be repaired. Be careful not to overtighten the connections. Serious internal damage to your water heater can occur if you overtighten the connections from the water heater to the unit.

IMPORTANT NOTES:
As with any electrical appliance, under no circumstances should you attempt to install, repair or disassemble this water heater without first disconnecting all power to the appliance directly at the breaker or fuse box. FAILURE TO FOLLOW THIS WARNING COULD RESULT IN SERIOUS PERSONAL INJURY OR DEATH.

When performing maintenance on a water heater or home plumbing system that may introduce air into the lines, it is important to turn off the water heater and bleed air from the lines before turning the unit on. FAILURE TO DO SO COULD CAUSE PERMANENT DAMAGE TO THE HEATING ELEMENT AND VOID YOUR WARRANTY.

If you have a water supply with a high degree of mineralization (hard water), you should increase the frequency of maintenance.

9- TROUBLESHOOTING GUIDE

Do you have problems with your water heater?
Call or email our customer service and technical support team if you need help.
TOLL FREE 1-877-474-6473
support@ecosmartUS.com

The following table lists some of the most common technical support questions we receive. Before calling us, please read carefully to see if your question or problem is resolved.

10- USER INTERFACE

Performance

• Click the setting button, the screen will light up
• Click the setting button again, the screen will turn off

C/F conversion

• Press the adjustment button for 3 seconds, the display changes from Fahrenheit to Celsius or vice versa

Temperature control

• Turning the knob clockwise increases the set leaving water temperature.
• Turning the knob counterclockwise lowers the set leaving water temperature.
• You can set or adjust the temperature at any time between 80°F - 140°F (27°C and 60°C). The temperature can be changed to the desired setting. The screen only stays on when the device is in use or when you set the temperature.

CAUTION: Removing the cover to change the temperature set point presents a risk of electric shock or burns that could cause INJURY or DEATH. Adjustment should only be done by a licensed plumber or electrician.
DANGER: Hotter water increases the possibility of SCALDING by hot water.

1. Hot water outlet
2. Cold water inlet
3. Celsius/Fahrenheit conversion (press and hold for 3 seconds)
4. Temperature set point display

5. Temperature adjustment and control knob
6. Wire connection
7. Brass compression nut
8. Brass clamping ring
9. Electrical strain relief
10. Mounting bracket (1”)

ECOSMART GREEN ENERGY PRODUCTS

MANUFACTURER'S GUARANTEE
CONTINENTAL US and CANADA - LIMITED SHELF LIFE
OUTSIDE THE CONTINENTAL UNITED STATES – 5 YEARS

1. PRODUCT WARRANTY:EcoSmart Green Energy Products warrants to the original purchaser at the original address or to such purchaser's authorized assignee (collectively, "Buyer") that the EcoSmart instantaneous water heater and its components will be free from defects in materials and workmanship under normal conditions. of use and service from the date of installation, provided that the Product is installed and maintained by a licensed electrician and plumber (specific testing required) within thirty (30) days of receipt and is maintained in accordance with the written instructions for the Product. Product warranty is effective upon receipt of warranty registration from EcoSmart offices in the USA. Warranty registration is included in the Operations and Maintenance Manual that accompanies each new product and must be completed in its entirety and be sent by fax, mail or website within (30) days of receipt of the product. Incomplete warranty registrations will not be accepted. Product warranties are void if warranty registration is not received within (30) days of receipt of the product.

SUCH WARRANTIES DO NOT COVER:

• Product failure due to calcification, sedimentation, chemical corrosion, chlorine/chloride corrosion or freezing.
• Product failure caused by failure to bleed air from the system before or during operation.
• Misuse, manipulation or incorrect application of the product, accidental damage, incorrect installation or application of improper voltage.
• Applicable costs for shipping, delivery, handling and/or administration expenses.
• labor costs of any kind.

THE ABOVE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT OF PATENT OR OTHER INTELLECTUAL PROPERTY RIGHTS.

2. LIMITATION OF REMEDIES AND DAMAGES:EcoSmart Green Energy Products' liability and Buyer's exclusive remedy hereunder shall be limited solely to the repair or replacement of the product under warranty by the EcoSmart Service Center with respect to any claim made under the applicable warranty. EcoSmart Green Energy Products reserves the right to accept or reject any such claim in whole or in part. EcoSmart Green Energy Products will not accept the return of any product without the prior written approval of the EcoSmart Service Center and the issuance of a Return Authorization Number clearly marked on the outer packaging of the return. UNDER NO CIRCUMSTANCES SHALL ECOSMART GREEN ENERGY PRODUCTS BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LABOR COSTS OR LOSS OF PROFITS RESULTING FROM THE USE (OR INABILITY) OF THE PRODUCTS OR INCORPORATED PRODUCTS OR PARTS OF THEM. ANY OTHER PRODUCT OR GOODS.

3. WARRANTY REGISTRATION:To be covered by EcoSmart Green Energy Products' limited lifetime manufacturer's warranty, the purchaser must register the product within thirty (30) calendar days of receipt of the product using the warranty registration card included with the product. . This Warranty may be mailed to ECOSMART GREEN ENERGY PRODUCTS LOCATED AT 400 Captain Neville Drive, Waterbury, CT, 06705. THIS IS A LIMITED LIFETIME WARRANTY FROM THE MANUFACTURER WHICH OFFERS THE ORIGINAL PURCHASER THE BENEFIT OF THE TERMS SET FORTH HEREIN. Keep the product documents in a safe place. The buyer's obligation under the terms of purchase and sale requires that the warranty registration be returned within the prescribed period (within 30 calendar days) and all proofs of purchase and installer receipts be retained for the warranty in order to to protect buyer's rights and take advantage of the limited warranty Get the manufacturer's lifetime warranty. The warranty remains with the buyer with proof of purchase; not simply with a person who owns a product. If the product is to be installed to a new version after 30 days of receipt, please submit additional information prior to the thirty (30) day period, if known, so that we can update your warranty documentation.

4. OTHER LIMITATIONS AND EXCLUSIONS AFFECTING YOUR WARRANTY:This warranty is void if the product is not
installed in accordance with applicable local electrical and plumbing codes and in accordance with the manufacturer's installation instructions. Local codes will override manufacturer's instructions at time of installation and if additional installation hardware is required, the cost will be the responsibility of the purchaser. Above ground installations must be protected with drip trays and drains, just as standards mandate protection requirements for normal hot water tank installations. Buyer accepts full responsibility for determining whether you have sufficient electricity at your residence to operate our electric water heaters as specified in our specifications which are available on our website (WWW.ECOSMARTUS.COM), in our brochures, and in our brochures. included in the shipping carton for installers to read prior to installation. If the purchaser determines within thirty (30) days of purchase and prior to installation that the purchased device is not suitable for their needs, they must return the device to the EcoSmart office. The buyer is responsible for any fees that may apply to process the return. A buyer is ONLY eligible for a full refund or credit if the returned unit is received by EcoSmart within thirty (30) calendar days of receipt AND it has been inspected by EcoSmart and is in the same condition as when purchased. Only when these two conditions are met will the buyer receive a refund or a replacement device. EcoSmart Green Energy Products will not accept the return of any product without the prior written approval of EcoSmart Green Energy Products and the issuance of a return authorization number that is clearly marked on the outer packaging of the return.

AFTER (30) CALENDAR DAYS OF RECEIPT OF THE PRODUCT THERE ARE NO RETURNS OR WARRANTIES UNTIL ECOSMART US OBTAINS THE WARRANTY REGISTRATION. BUYER ACCEPTS ALL SALES AS FINAL. ANY CHANGES TO THE PRODUCT WILL VOID ALL WARRANTIES. ECOSMART GREEN ENERGY PRODUCTS SHALL NOT BE LIABLE FOR ANY FEES OR EXPENSES OTHER THAN THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. ECOSMART GREEN ENERGY PRODUCTS is not responsible for consequential, special, incidental or contingent costs or damages arising directly or indirectly from a defect in the product or products; EcoSmart Green Energy Products is also not responsible for water damage resulting directly or indirectly from the use of the product or from the failure or defect of a component or connection line. EcoSmart Green Energy Products and Buyer agree to the above terms and conditions in their entirety and accept all sales as final, without recourse to any credit card company or other financial institution, and hereby agree to the terms and specifications set forth in the manufacturer's limited sales contract. Lifetime warranty is defined.

5. Warranty procedure for service:Have a licensed electrician determine the exact problem that needs repair. Please note that technical support is only available to qualified technicians (licensed electricians and/or plumbers). Technical support related to potentially hazardous electrical conditions is not available to qualified personnel. When contacting the EcoSmart Service Center, make sure the technician has a copy of the original warranty registration and has read the "Owner's and Installation Manual" that came with the product. EcoSmart technical support will determine the best repair method at its sole discretion. Repair methods include, but are not limited to, replacing a specific part of the product or replacing the entire unit. If an entire unit needs to be replaced under the terms of this manufacturer's warranty, the original unit must be returned to the ECOSMART office. Buyer must pay for return shipping and replacement with a valid US credit card. Credit card authorization forms are available upon request. If the replacement unit is received by the EcoSmart office within ten (10) calendar days of the new unit being shipped and is determined to meet the specifications of this Manufacturer's Warranty, the credit card will not be charged; otherwise, the buyer will be charged for the replacement unit and shipping costs as agreed on the credit card authorization form. If EcoSmart technical support determines that a component requires repair or replacement under the terms of this manufacturer's limited lifetime warranty, the part will be shipped via standard ground delivery. If faster shipping service is desired, buyer must select and pay for it.

ANY QUESTIONS ABOUT OUR FIVE (5) YEAR WARRANTY SHOULD BE DIRECTED TO OUR SERVICE CENTER AT 877-474-6473 TOLL FREE BETWEEN 8:00 AM TO 5:00 PM MONDAY THROUGH FRIDAY EST. ECOSMART WILL NOT ACCEPT RETURNS WITHOUT PRIOR AUTHORIZATION AND ISSUING A RETURN AUTHORIZATION NUMBER CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGING.

EcoSmart Green Power Products • 400 Captain Neville Drive, Waterbury, CT, 06705 • GEBÜHRENFREI: 877-474-6473

US AND CANADA:
EcoSmart Green Energy Products
400 Capitán Neville Drive, Waterbury, CT 06705
Toll Free Number: 1-877-474-6473
Soporte@EcoSmartUS.com

PUERTO RICO:
Puerto Rico
Industriepark Los Frailes
Road N° 20, km 5.2 Local N° 10
Toll Free Number: 877-474-6473 or 787-705-7605
Soporte@EcoSmartUS.com

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