INSTALLATION INSTRUCTIONS AND HOME OWNER'S MANUAL
ECO 8 | ECO 11 | ECO 18 | ECO 24 | ECO 27 | Okay 36
Content to hide
1IMPORTANT SAFETY INSTRUCTIONS
2ABOUT YOUR TANKLESS WATER HEATER
31- BEFORE INSTALLATION
42- CHOOSING AN INSTALLATION PLACE
53- INSTALLING YOUR WATER HEATER
64- SANITARY INSTALLATION
75- ELECTRICAL INSTALLATION
86- SIZE LINE
97- GENERAL INSTRUCTIONS FOR USE
119- TROUBLESHOOTING GUIDE
1210- USER INTERFACE
13ECOSMART GREEN ENERGY PRODUCTS
IMPORTANT SAFETY INSTRUCTIONS
Basic safety precautions should always be followed when installing or using any high voltage electrical equipment. Under no circumstances should you attempt to clean, install, inspect, repair, disassemble, or service this water heater without first turning off all power to the unit directly at the circuit breaker box? FAILURE TO FOLLOW THIS WARNING COULD RESULT IN SERIOUS PERSONAL INJURY OR DEATH.
THIS PRODUCT MUST BE INSTALLED BY A QUALIFIED ELECTRICIAN AND INSTALLER IN ACCORDANCE WITH ALL NATIONAL, STATE, PROVINCIAL AND LOCAL ELECTRICAL AND PLUMBING CODES.
READ THIS MANUAL CAREFULLY AND IN ITS ENTIRETY BEFORE INSTALLATION AND USE. FAILURE TO COMPLY MAY RESULT IN PROPERTY DAMAGE, SERIOUS INJURY OR DEATH.
This manual should be given to the homeowner after installation and kept for future reference.
Tested and certified by the Water Quality Association to NSF/ANSI 372 for lead-free compliance.
READ ALL INSTRUCTIONS BEFORE USE
SAFETY SETTING OF WATER TEMPERATURE
Safety and energy savings are factors to consider when choosing the water temperature setting for your water heater thermostat. Water temperatures above 125°F can cause severe burns or death by scalding. Be sure to read and follow the label warnings below. This tag is also located on the water heater near the thermostat access panel.
Water temperatures above 125 F can cause instant severe burns or death by scalding.
Children, the disabled and the elderly are at the greatest risk of burns.
Please read the user manual before setting the temperature on the water heater.
Feel the water before taking a bath or shower.
Temperature relief valves are available, see manual.
use: Mixing valves are recommended for reducing the water temperature at the point of use by mixing hot and cold water in the secondary water lines. It is recommended that a mixing valve be installed that complies with the Standard for Temperature-Controlled Mixing Valves for Hot Water Distribution Systems, ASSE 1017.
Time/temperature relationship in scalds
|Temperature||It's time for a serious burn|
|120 °F||more than 5 minutes|
|125 °F||1% to 2 minutes|
|130 °F||about 30 seconds|
|135 °F||about 10 seconds|
|140 °F||Less than 5 seconds|
|145 °F||Less than 3 seconds|
|150 °F||Approximately 1% seconds|
|155 °F||about 1 second|
Table courtesy of Sinners Burn Ins-mute
The chart shown above can be used as a guide in determining the correct water temperature for your home.
DANGER: Households with young children, the disabled, or the elderly may require a thermostat setting of 120°F or lower to avoid exposure to "HOT" water. The water temperature in the water heater is regulated by the electronic control on the front of the water heater. To comply with safety regulations, the thermostat was set at 120°F before the water heater was shipped from the factory.
See Section 10 for more information on how to adjust the temperature of your heater. Turn clockwise for a higher temperature (up to 140F) or counterclockwise for a cooler temperature (up to 80F) is shown on the display above the knob.
ABOUT YOUR TANKLESS WATER HEATER
Congratulations on the purchase of your electric instantaneous water heater! You have purchased the most technologically advanced electric instantaneous water heater on the market today.
Your new electric tankless water heater features advanced water flow and temperature sensors designed to modulate the power of the heating elements to maintain a precise user-selected leaving water temperature between 80°F and 140°F (depending on the inlet water temperature and power of the chosen model).
To obtain the best performance and energy savings from your electric water heater, it is important that it be installed in accordance with our instructions and the electrical and plumbing codes applicable to your area and that you read this manual carefully for important operating instructions. and receive advice.
If you have any questions, please contact us directly at any time at:
EcoSmart Green Energy Products
400 Capitán Neville Drive, Waterbury, CT 06705
Toll Free Number: 1-877-474-6473
1- BEFORE INSTALLATION
READ THIS MANUAL CAREFULLY AND IN ITS ENTIRETY BEFORE INSTALLATION AND USE. FAILURE TO FOLLOW INSTRUCTIONS MAY RESULT IN PROPERTY DAMAGE, SERIOUS PERSONAL INJURY OR DEATH.
By installing this product, you agree to the terms of the manufacturer's warranty. After installing the heater, do not return the product to the point of sale. If you have any questions about the warranty or product return policy, please contact EcoSmart at 1-877-474-6473.
Check all components. The contents of your box must contain one of the following units:
- ECO 8
- ECO 11
- ECO 18
- ECO 24
- ECO 27
- ECO 36
2- CHOOSE AN INSTALLATION PLACE
This product is designed for indoor installation only. You can install your device outdoors as long as it is mounted in a suitable enclosure that protects it from rain, splashing water, direct sunlight, dirt, and insects.
DO NOT install this product where it may be exposed to sub-zero temperatures. If the water in your water heater freezes, it can cause serious and permanent damage that is not covered by your warranty.
DO NOT place the water heater in a place that is difficult to access.
Make sure that the water heater and hot water outlet pipe are out of the reach of children so that they cannot tamper with the temperature controls or be injured by touching the hot water outlet pipe. The water outlet tube can get very hot.
This product does NOT require ventilation.
Do not install your water heater in a location where it will be exposed to excessive humidity, moisture, or dust, or in a location where it may be splashed with water or other liquids. DO NOT install below water pipes or air conditioning lines where moisture can seep or condense, which can then drip onto the heater. DO NOT install previous switch or junction boxes.
CAUTION: The water heater should not be located in an area where leaks will cause damage to the adjacent area or lower floors of the building. Where such areas cannot be avoided, it is recommended that a suitable drain pan with adequate drainage be installed under the water heater.
3- INSTALLING YOUR WATER HEATER
Your water heater must be secured to the mounting surface with 4 screws (1" minimum) using the built-in mounting brackets on each side of the heater. Make sure the mounting surface is firm and secure and make sure the unit is level before screwing in. For ease of installation and maintenance, we recommend installing this product in a vertical position with the inlet and outlet water connections at the bottom of the unit for ECO 18, ECO 24, ECO 27 and ECO 36 and with inlet and outlet water connections on the left and right side of the device for ECO 8 and ECO 11.
12 inches above and below heater
6 inches to front and sides of heater
CAUTION: Combustible materials should be at least 24 inches from your water heater and hot water outlet pipe.
4- SANITARY INSTALLATION
Carefully follow all installation instructions. We recommend that this product be installed by a licensed and qualified plumber in accordance with all applicable national, state, provincial and local plumbing codes.
PASO 1: Connect the HOT WATER line to the OUTLET of the water heater, which is on the left side of the heater facing the unit. Connect the COLD WATER line to the water heater marked INLET on the right side facing the unit.
PASO 2: After tightening both connections on the water heater, open several hot water faucets and let the water run through the water heater for at least 2-3 minutes. This procedure purges all air from the water lines and MUST be performed before turning on the unit. FAILURE TO FOLLOW THIS STEP COULD RESULT IN PERMANENT DAMAGE TO THE HEATING ELEMENTS. When performing maintenance on a water heater or home plumbing system that may introduce air into the lines, it is important to turn off the water heater and bleed air from the lines before turning the unit on.
PASO 3:Carefully inspect all fittings, connections and the pressure relief valve (if fitted) for leaks.
- Do not weld pipes when the device is connected to pipes; soldering heat can damage the flow sensor. Otherwise, the guarantee will be voided.
- This automatic tankless water heater features automatic resetting, computer controlled electromechanical thermostatic switches for very limited temperature protection. Since this product does not use a storage tank, the use of a Temperature Pressure Relief (T&P) valve is not required for most installations. The UL 499 standard does NOT require the use of a pressure relief valve. However, a T&P valve may be required to comply with plumbing codes in your area. If necessary, install the pressure relief valve in accordance with local codes and make sure it is working properly and the valve is deflated before installing the water heater. When connecting to high temperature or flexible CPVC pipe, we recommend using a T&P valve for added safety. Please Note: A pressure relief valve is required for installations in the Commonwealth of Massachusetts and the Commonwealth of Kentucky. Consult local installation codes for special requirements.
- The maximum operating water pressure is 150 PSI. If the water pressure is higher, a pressure reducing valve must be installed in the main water supply pipe before installing the electric water heater.
- It is recommended that flexible water heater hoses be used with your water heater as part of the installation. When connecting the water inlet pipe to the unit, be sure to use one wrench to hold the unit connection and another wrench to tighten it so as not to loosen or damage the flow sensor on the unit. Serious internal damage to the water heater can occur if inlet or outlet connections are too tight or if soldered connections are made.
- We recommend installing a manual shutoff valve (ball valve) on both the inlet and outlet of the water heater so that a convenient shutoff point is available should future maintenance or service be required. It is extremely important to flush the pipe to remove any glue or residue left on the pipe caused by soldering before connecting the pipe to the water heater.
We recommend that all water pipes or hoses within 3 feet of the inlet and outlet connections be rated for high temperature service of at least 150°F.
5- ELECTRICAL INSTALLATION
EcoSmart recommends that this product be installed by a licensed and qualified electrician in accordance with all applicable national, state, provincial and local electrical codes. As with any electrical appliance, under no circumstances should you attempt to install, repair or disassemble this water heater without first disconnecting all power to the appliance directly at the breaker or fuse box. Make sure all switches are off. FAILURE TO FOLLOW THIS WARNING COULD RESULT IN SERIOUS PERSONAL INJURY OR DEATH.
All wiring (wire gauge) and circuit protection (disconnect switch) must comply with the US National Electrical Code (NEC) in the United States or the Canadian Electrical Code (CEC) in Canada. Failure to do so may result in property damage and/or personal injury and void the warranty. Note: The Canadian Electrical Code generally requires that all supply wiring and associated circuit protection used for domestic hot water and hydronic heating applications must be rated at least 125% of the maximum current rating of the heater (see specifications model below for more details). .
Before installing this product, make sure the home has enough power to handle the maximum amperage of the applicable model.
ECO 8 and ECO 11 models require 1 set of wires and ground connection (see wiring diagram)
ECO 18 model requires 2 sets of wires and ground (see wiring diagram)
ECO 24 and ECO 27 models require 3 sets of wires and ground connection (see wiring diagram)
ECO 36 model requires 4 sets of wires and ground (see wiring diagram)
For more electrical information, see Electrical Specifications by Model and Wiring Diagram on the next page.
Each harness must be connected to its own two pole circuit breaker.
PASO 1: Take each pair of wires and connect them to a circuit breaker (see wiring diagram). Make sure each switch has a black wire and a red wire attached
PASO 2:Use the proper gauge wire that meets all applicable electrical codes for the size of switches being used, and route the correct wire harnesses from the house's main breaker panel to the water heater.
PASO 3: A separate grounding conductor is required for each input circuit.
STAGE 4: DOUBLE CHECK electrical connections to make sure they are correct and all wire connections are tight and secure. Also confirm that the correct size breaker and wire gauge have been used and confirm that the equipment has been grounded in accordance with applicable codes.
PASO 5: Be sure to remove all air from the water lines before turning on the unit. See STEP 2 in the Plumbing section.
CAUTION: Make sure you have made the correct connections. You must follow the wire connections as shown to ensure the correct operation of the device. If you confuse one set of cables with another, the device will not work correctly, although it will turn on and appear to work correctly.
The water heater is already installed and ready to use! Follow the general user guide to complete the setup. We strongly recommend doing it in the presence of the owner.
Electrical specifications by model
|MODELS||ECO 8||ECO11||ECO 18||ECO 24||ECO 27||ECO 36|
|VOLTAGE||240 V||240 V||240 V||240 V||240 V||240 V|
|kW max.||8kW||13 kilowatts||18kw||24 kilowatts||27 kilowatts||36kW|
|ELEMENT KW PRO||8kW||6,5kW||9kW||8kW||9kW||9KW|
|MAXIMUM DRAWING||33 amps||54 amps||75 amps||100 amps||100 amps||100 amps|
|REQUIRED SWITCHES||1 x 40 amp||1 x 40 amp||2 x 40 amps||3 x 40 amps||3 x 40 amps||4 x 40 amps|
|REQUIRED CABLE SIZE||1x8AWG||1x6AWG||1x6AWG||1x6AWG||1x6AWG||4 x 8 AWG|
6- SIZE CHART
Use the chart below to see how many gallons per minute your water heater can produce at your inlet water temperature. Gallons per minute are calculated assuming an outlet temperature of 105°F.
|ECO 8||ECO 8||ECO 18||ECO 24||ECO 27|
(gallons per minute)
FLOW CONTROLLER – OPTIONAL
To ensure optimal temperature output and overall performance of your instantaneous water heater, you may need a flow controller. Installed at the outlet port of your water heater, these flow regulators limit the maximum volume coming out of your device to a specific flow rate to prevent the outlet temperature from getting too low. For more information on flow controllers or to find out how to purchase one for your water heater, visit us online at EcoSmartUS.com or contact us at 1-877-474-6473.
Steps to choose a flow controller
1. Find your model in the table on the left
2. Select the inlet water temperature column closest to your geographic location
3. Take the GPM or gallons per minute you find and connect it to the appropriate flow controller on the right.
inlet water temperature
|40°F||50°F||60 °F||70 °F|
EcoSmart Part Number
|ECO IFR 1-2||1,0 GPM||1/2″ compression|
|1,5 GPM||1/2″ compression|
|2,0 GPM||1/2″ compression|
|ECO IFR 3-4||2,0 GPM||NPT the 3/4″|
|3,0 GPM||NPT the 3/4″|
|4,0 GPM||NPT the 3/4″|
|5,0 GPM||NPT the 3/4″|
*Selection based on above inlet temperature and outlet temperature of 105°F
7- GENERAL INSTRUCTIONS FOR USE
Operating your new instantaneous water heater is similar to using a traditional hot water heating system. However, it is very important that you carefully read all setup procedures and user guides and tips to ensure maximum performance and energy savings from your new water heater. We recommend that all household members read these general instructions for use.
How your new water heater works: Your instantaneous water heater does not store hot water like a conventional instantaneous water heater. It contains powerful heating elements that can heat the water when needed. As soon as you turn on a hot water tap, a sophisticated flow sensor recognizes that you have turned on the water. This sensor measures the flow while another sensor measures the temperature of the incoming water. This information is continuously fed to the computer's logic controller, which decides how much power to send to the heating elements to heat the water to the desired temperature. As soon as the faucet is turned off, your water heater is also turned off.
To ensure maximum performance from your water heater and reduce the risk of water leaks, we recommend the following maintenance:
Check the inlet and outlet connections of the water heater at least once a year for signs of damage or failure. Any signs of damage, cracks, leaks, or weaknesses must be repaired. Be careful not to overtighten the connections. Serious internal damage to your water heater can occur if you overtighten the connections from the water heater to the unit.
As with any electrical appliance, under no circumstances should you attempt to install, repair or disassemble this water heater without first disconnecting all power to the appliance directly at the breaker or fuse box. FAILURE TO FOLLOW THIS WARNING COULD RESULT IN SERIOUS PERSONAL INJURY OR DEATH.
When performing maintenance on a water heater or home plumbing system that may introduce air into the lines, it is important to turn off the water heater and bleed air from the lines before turning the unit on. FAILURE TO DO SO COULD CAUSE PERMANENT DAMAGE TO THE HEATING ELEMENT AND VOID YOUR WARRANTY.
If you have a water supply with a high degree of mineralization (hard water), you should increase the frequency of maintenance.
9- TROUBLESHOOTING GUIDE
Do you have problems with your water heater?
Call or email our customer service and technical support team if you need help.
TOLL FREE 1-877-474-6473
The following table lists some of the most common technical support questions we receive. Before calling us, please read carefully to see if your question or problem is resolved.
|The water heater does not heat at all (water flows but the unit does not heat; the temperature of the leaving water is the same as that of the cold water supply); digital display is NOT on.||No power or incorrect wiring.||Make sure the main electrical panel breakers are turned on. You may have a faulty circuit breaker or the unit is wired incorrectly.|
|Flow rate is too low/water pressure is too low.||Your water heater has a trigger flow rate of approximately 0.3 GPM. If your water flow rate is below this level, your device will not activate. Increase the flow.|
|The water heater does not heat at all (water flows, but the device does not heat - the temperature of the leaving water is equal to that of the cold water supply) The digital display is on.||Failure of an internal part.||Please call us for technical support.|
|The water heater heats, but the|
The water temperature is not hot.
|User temperature setting too low.||Increase the temperature setting on the device.|
|The flow is too high.||Depending on the incoming water temperature and the power output of your model, the water flow rate may exceed the physical heating capacity of your water heater. Reduce flow by installing an EcoSmart flow controller. Use the chart in Section 6 to determine which flow regulator is best for your particular model.|
|Crossed wires.||If it is a new installation, have your electrician check the wiring. Wiring may be wrong.|
|Voltage below 240 volts.||The heating elements in your water heater are designed for 240 volts. When used at a lower voltage, they produce less heating power. You may need to upgrade to a larger model.|
|Mix too much cold water.||You don't have to mix as much cold water with your instantaneous water heater as you would with a traditional water heater. You can also have an anti-scald feature on your faucet that mixes cold water. These types of faucets can usually be adjusted to reduce the amount of cold water being mixed.|
|The water temperature at the faucet is lower than the temperature setting on my water heater.||Voltage below 240 volts.||The computer chips in your water heater are programmed so that your incoming line voltage is 240 volts. Going below 240 volts can affect the reading on your water heater's digital display and cause the reading to be slightly higher than the actual outlet temperature. To compensate, increase the setting on your water heater if you need/want hotter water.|
|Anti-scald pressure/equalizer valve or temperature control valve.||Your faucet may have an anti-scald feature or a temperature control valve that automatically mixes cold water, even if you turn the control lever or handle all the way. These devices are usually adjustable, allowing you to turn off the cold mix completely. You can compensate for this by increasing your water heater setting if you need/want hotter water.|
|Thermal loss due to too long a pipe run||As hot water travels from the heater through the hot water supply system to the faucet, some heat is lost, especially if it's a long drive or if the pipes are cold. That is normal. You can compensate for this by increasing your water heater setting if you need/want hotter water.|
10- USER INTERFACE
- Click the setting button, the screen will light up
- Click the setting button again, the screen will turn off
- Press the adjustment button for 3 seconds, the display changes from Fahrenheit to Celsius or vice versa
- Turning the knob clockwise increases the set leaving water temperature.
- Turning the knob counterclockwise lowers the set leaving water temperature.
- You can set or adjust the temperature at any time between 80°F - 140°F (27°C and 60°C). The temperature can be changed to the desired setting. The screen only stays on when the device is in use or when you set the temperature.
CAUTION: Removing the cover to change the temperature set point presents a risk of electric shock or burns that could cause INJURY or DEATH. Adjustment should only be done by a licensed plumber or electrician.
DANGER: Hotter water increases the possibility of SCALDING by hot water.
1. Hot water outlet
2. Cold water inlet
3. Celsius/Fahrenheit conversion (press and hold for 3 seconds)
4. Temperature set point display
5. Temperature adjustment and control knob
6. Wire connection
7. Brass compression nut
8. Brass clamping ring
9. Electrical strain relief
10. Mounting bracket (1”)
|Model No.||Height||Broad||depth||distance to the center of the pipe|
|ECO 8||11 1/2 inches||8 inches||3 3/4 inches||–|
|ECO 11||11 1/2 inches||8 inches||3 3/4 inches||–|
|ECO 18||17 inches||14 inches||3 3/4 inches||5 7/8 inches|
|ECO 24||17 inches||17 inches||3 3/4 inches||5 7/8 inches|
|ECO 27||17 inches||17 inches||3 3/4 inches||5 7/8 inches|
|ECO 36||17 inches||21 inches||3 3/4 inches||5 7/8 inches|
ECOSMART GREEN ENERGY PRODUCTS
CONTINENTAL US and CANADA - LIMITED SHELF LIFE
OUTSIDE THE CONTINENTAL UNITED STATES – 5 YEARS
1. PRODUCT WARRANTY:EcoSmart Green Energy Products warrants to the original purchaser at the original address or to such purchaser's authorized assignee (collectively, "Buyer") that the EcoSmart instantaneous water heater and its components will be free from defects in materials and workmanship under normal conditions. of use and service from the date of installation, provided that the Product is installed and maintained by a licensed electrician and plumber (specific testing required) within thirty (30) days of receipt and is maintained in accordance with the written instructions for the Product. Product warranty is effective upon receipt of warranty registration from EcoSmart offices in the USA. Warranty registration is included in the Operations and Maintenance Manual that accompanies each new product and must be completed in its entirety and be sent by fax, mail or website within (30) days of receipt of the product. Incomplete warranty registrations will not be accepted. Product warranties are void if warranty registration is not received within (30) days of receipt of the product.
SUCH WARRANTIES DO NOT COVER:
- Product failure due to calcification, sedimentation, chemical corrosion, chlorine/chloride corrosion or freezing.
- Product failure caused by failure to bleed air from the system before or during operation.
- Misuse, manipulation or incorrect application of the product, accidental damage, incorrect installation or application of improper voltage.
- Applicable costs for shipping, delivery, handling and/or administration expenses.
- labor costs of any kind.
THE ABOVE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT OF PATENT OR OTHER INTELLECTUAL PROPERTY RIGHTS.
2. LIMITATION OF REMEDIES AND DAMAGES:EcoSmart Green Energy Products' liability and Buyer's exclusive remedy hereunder shall be limited solely to the repair or replacement of the product under warranty by the EcoSmart Service Center with respect to any claim made under the applicable warranty. EcoSmart Green Energy Products reserves the right to accept or reject any such claim in whole or in part. EcoSmart Green Energy Products will not accept the return of any product without the prior written approval of the EcoSmart Service Center and the issuance of a Return Authorization Number clearly marked on the outer packaging of the return. UNDER NO CIRCUMSTANCES SHALL ECOSMART GREEN ENERGY PRODUCTS BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LABOR COSTS OR LOSS OF PROFITS RESULTING FROM THE USE (OR INABILITY) OF THE PRODUCTS OR INCORPORATED PRODUCTS OR PARTS OF THEM. ANY OTHER PRODUCT OR GOODS.
3. WARRANTY REGISTRATION:To be covered by EcoSmart Green Energy Products' limited lifetime manufacturer's warranty, the purchaser must register the product within thirty (30) calendar days of receipt of the product using the warranty registration card included with the product. . This Warranty may be mailed to ECOSMART GREEN ENERGY PRODUCTS LOCATED AT 400 Captain Neville Drive, Waterbury, CT, 06705. THIS IS A LIMITED LIFETIME WARRANTY FROM THE MANUFACTURER WHICH OFFERS THE ORIGINAL PURCHASER THE BENEFIT OF THE TERMS SET FORTH HEREIN. Keep the product documents in a safe place. The buyer's obligation under the terms of purchase and sale requires that the warranty registration be returned within the prescribed period (within 30 calendar days) and all proofs of purchase and installer receipts be retained for the warranty in order to to protect buyer's rights and take advantage of the limited warranty Get the manufacturer's lifetime warranty. The warranty remains with the buyer with proof of purchase; not simply with a person who owns a product. If the product is to be installed to a new version after 30 days of receipt, please submit additional information prior to the thirty (30) day period, if known, so that we can update your warranty documentation.
4. OTHER LIMITATIONS AND EXCLUSIONS AFFECTING YOUR WARRANTY:This warranty is void if the product is not
installed in accordance with applicable local electrical and plumbing codes and in accordance with the manufacturer's installation instructions. Local codes will override manufacturer's instructions at time of installation and if additional installation hardware is required, the cost will be the responsibility of the purchaser. Above ground installations must be protected with drip trays and drains, just as standards mandate protection requirements for normal hot water tank installations. Buyer accepts full responsibility for determining whether you have sufficient electricity at your residence to operate our electric water heaters as specified in our specifications which are available on our website (WWW.ECOSMARTUS.COM), in our brochures, and in our brochures. included in the shipping carton for installers to read prior to installation. If the purchaser determines within thirty (30) days of purchase and prior to installation that the purchased device is not suitable for their needs, they must return the device to the EcoSmart office. The buyer is responsible for any fees that may apply to process the return. A buyer is ONLY eligible for a full refund or credit if the returned unit is received by EcoSmart within thirty (30) calendar days of receipt AND it has been inspected by EcoSmart and is in the same condition as when purchased. Only when these two conditions are met will the buyer receive a refund or a replacement device. EcoSmart Green Energy Products will not accept the return of any product without the prior written approval of EcoSmart Green Energy Products and the issuance of a return authorization number that is clearly marked on the outer packaging of the return.
AFTER (30) CALENDAR DAYS OF RECEIPT OF THE PRODUCT THERE ARE NO RETURNS OR WARRANTIES UNTIL ECOSMART US OBTAINS THE WARRANTY REGISTRATION. BUYER ACCEPTS ALL SALES AS FINAL. ANY CHANGES TO THE PRODUCT WILL VOID ALL WARRANTIES. ECOSMART GREEN ENERGY PRODUCTS SHALL NOT BE LIABLE FOR ANY FEES OR EXPENSES OTHER THAN THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. ECOSMART GREEN ENERGY PRODUCTS is not responsible for consequential, special, incidental or contingent costs or damages arising directly or indirectly from a defect in the product or products; EcoSmart Green Energy Products is also not responsible for water damage resulting directly or indirectly from the use of the product or from the failure or defect of a component or connection line. EcoSmart Green Energy Products and Buyer agree to the above terms and conditions in their entirety and accept all sales as final, without recourse to any credit card company or other financial institution, and hereby agree to the terms and specifications set forth in the manufacturer's limited sales contract. Lifetime warranty is defined.
5. Warranty procedure for service:Have a licensed electrician determine the exact problem that needs repair. Please note that technical support is only available to qualified technicians (licensed electricians and/or plumbers). Technical support related to potentially hazardous electrical conditions is not available to qualified personnel. When contacting the EcoSmart Service Center, make sure the technician has a copy of the original warranty registration and has read the "Owner's and Installation Manual" that came with the product. EcoSmart technical support will determine the best repair method at its sole discretion. Repair methods include, but are not limited to, replacing a specific part of the product or replacing the entire unit. If an entire unit needs to be replaced under the terms of this manufacturer's warranty, the original unit must be returned to the ECOSMART office. Buyer must pay for return shipping and replacement with a valid US credit card. Credit card authorization forms are available upon request. If the replacement unit is received by the EcoSmart office within ten (10) calendar days of the new unit being shipped and is determined to meet the specifications of this Manufacturer's Warranty, the credit card will not be charged; otherwise, the buyer will be charged for the replacement unit and shipping costs as agreed on the credit card authorization form. If EcoSmart technical support determines that a component requires repair or replacement under the terms of this manufacturer's limited lifetime warranty, the part will be shipped via standard ground delivery. If faster shipping service is desired, buyer must select and pay for it.
ANY QUESTIONS ABOUT OUR FIVE (5) YEAR WARRANTY SHOULD BE DIRECTED TO OUR SERVICE CENTER AT 877-474-6473 TOLL FREE BETWEEN 8:00 AM TO 5:00 PM MONDAY THROUGH FRIDAY EST. ECOSMART WILL NOT ACCEPT RETURNS WITHOUT PRIOR AUTHORIZATION AND ISSUING A RETURN AUTHORIZATION NUMBER CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGING.
EcoSmart Green Power Products • 400 Captain Neville Drive, Waterbury, CT, 06705 • GEBÜHRENFREI: 877-474-6473
US AND CANADA:
EcoSmart Green Energy Products
400 Capitán Neville Drive, Waterbury, CT 06705
Toll Free Number: 1-877-474-6473
Industriepark Los Frailes
Road N° 20, km 5.2 Local N° 10
Toll Free Number: 877-474-6473 or 787-705-7605
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The three temperature options available on the map are 105°F, 120°F and 140°F. EcoSmart electric tankless water heaters cannot be set higher than 140°F. Outlet temperature setting can be anywhere from 80°F to 140°F.Can I install a tankless water heater by myself? ›
While you can do it yourself, Monkey Wrench Plumbing, Heating & Air recommends that you hire a certified technician to install your tankless water heater so that you can get the most out of your investment.How many hours does it take to install a tankless water heater? ›
A typical tankless water heater installation can take a crew of 2 technicians an average of 6-10 hours, depending on installation requirements. The process is more intensive than your standard water heater replacement.Do you need a separate gas line for tankless water heater? ›
Tankless heaters require a certain type of gas line
The typical line for a regular water heater tank is too small for a tankless water heater. 200-220k BTU's for average, a tankless uses 180-199k.
Requirements for electric tankless water heaters:
Voltage — Many retailers sell units that will accommodate 110V, 120V, 208V, 220V, 240V, and 277V.
After inspecting the heating elements for damage, place them in the copper chambers and rinse the chamber with vinegar for 90 minutes to two hours. After flushing, drain the vinegar and replace the heating elements and wires.How many gallons per minute should my tankless water heater be? ›
You want a water heater with a Flow Rate at 60–65 degrees Fahrenheit of at least 6.5 GPM. If the listed GPMs are less than 6.5, it may be too small for your home, and you won't have enough hot water at peak use times.How many hours a day does a tankless water heater run? ›
Since they don't need to heat water when you aren't using them, tankless heaters may only run for two hours a day or so.What is the downside of a tankless water heater? ›
A tankless water heater can only heat so much water at a time. If you demand more hot water than the unit can generate—for instance, if you run the dishwasher, washing machine and shower at the same time—the temperature of the water will fluctuate since the heater is trying to provide for all three locations at once.Do you ever run out of hot water with a tankless water heater? ›
Endless Supply of Hot Water
The tankless water heater is—you guessed it—tankless! Because there's no tank, it doesn't work off of capacity; it works off demand. A tankless water heater heats up water as you need it, and it brings hot water to your appliances quickly—and never runs out.
You must utilize either a 120- or 240-volt circuit, wholly devoted to the heater. Both voltages require 8-gauge wire, and the section exposed to the area under the sink must be armored cable. If the manufacturer's instructions call for a larger cable, the National Electrical Code says you must comply.What is the most common problems with tankless water heaters? ›
- Mineral Buildup.
- System Overload.
- Cold Water Sandwich.
- Air Supply or Exhaust Blockage.
- Ignition Failure.
- Flame Failure.
The length of the delay can be determined by a few factors, including the distance between the water heater and the outlet. In other words, the longer the water has to travel, the more cold water will need to be discharged before the hot water appears.How long does it take to break even on a tankless water heater? ›
It will take many years for that $100 in annual energy savings to recoup the difference in price. For example, let's say you had the option of buying a $400 traditional model or an $800 tankless model. Saving $100 per year, it will take 4 years for you to break even on your investment and start actually saving money.Is a 1 inch gas line enough for tankless water heater? ›
We recommend that your gas line is anywhere from ¾-inch to a ½ -inch for your tankless water heater to function properly. If your gas line is too small, you can run into several problems, including early breakdowns with your tankless water heater, gas shortages, and corrosion of your gas lines.Do I need a 3 4 or 1 2 gas line for tankless water heater? ›
Rinnai Tankless Water Heaters typically require a 3/4" gas line to provide a sufficient gas supply to the unit's burner. However, if there is sufficient pressure and the gas line is short enough, there are some cases where a 1/2" gas line can be used, which is the most common size used in the United States and Canada.Where should tankless water heater not be installed? ›
You should avoid installing your tankless water heater in a location prone to excessive humidity, moisture, or dust, or in an area where it may be splashed with water or other liquids. Do NOT install under water pipes or air conditioning lines that might leak or condense moisture that could then drip onto the heater.Can you use PVC pipe to vent a tankless water heater? ›
In most cases, PVC makes a great venting material. It's the least expensive option and is easy to install. And it's a good reason to consider a high-efficiency condensing unit.Can you use PVC pipe on a tankless water heater? ›
If you have a tankless hot water heater, you may be able to use PVC, but only if it is a conversion-type water heater. Otherwise, tankless water heaters use stainless steel, which is also expensive.What venting is needed for a tankless water heater? ›
Tankless water heaters can vent through the roof or a side wall, creating more flexibility and options for placement. Traditional gas tank water heater require venting through the roof. Tankless water heaters use fans to blow exhaust from the unit horizontally, allowing vents to terminate on the side of a house.
Use 4 gallons (15.1 liters) of undiluted white vinegar to clean your tankless water heater.Can bacteria grow in tankless water heater? ›
Because there's no tank on electric tankless water heaters, water doesn't have a chance to sit still in your system and collect bacteria or calcify. Water goes directly from your pump, through the system, through the pipes and comes out at your faucet.How often should I flush my tankless water heater if I have a water softener? ›
Unlike tank-style units that could go several years between maintenance, tankless water heaters should be flushed once a year.Is 120 degrees good for tankless water heater? ›
Experts agree that all heaters, whether they are traditional or tankless, the water temperature should be set to 120 degrees. This water temperature is hot enough to get you, your clothes, and dishes clean, but at the same time is not too hot to burn you.How many showers can a tankless water heater run? ›
A unit heating more than 7 gallons per minute can typically handle two showers and a large appliance. *Important to note: Tankless units do not literally provide “instant hot water” – the hot water still takes time to flow from the unit to the faucet.How many GPM is a 2 bathroom house? ›
Consider how many of these needs you may have simultaneously to determine the maximum flow rate you require. For a home with 1 bathroom, we recommend 6-7 GPM; 2 bathrooms, 8 – 9 GPM; and 3+ bathrooms, 9-11 GPM.Can I take a long shower with a tankless water heater? ›
With a tankless water heater, you can take a shower, use the dishwasher, and do laundry all at the same time without losing hot water. On top of saving, you from the dreaded cold shower, it can also save you money and energy.Should you turn off tankless water heater when on vacation? ›
However, you need to ensure that everything is secure before leaving the house for days. You might be asking if you should turn off the tankless water heater when on vacation? The answer to this is, of course, you should. After all, not doing so may result in flooding, damaging everything.How often do tankless water heaters need maintenance? ›
Generally, your tankless water heater should be serviced at least once every year. If you have hard water, then you might need to service it twice yearly. During each servicing, a technician will carry out several tasks including cleaning the filter and flushing out the system.Do tankless water heaters increase electric bill? ›
That said, the Department of Energy estimates that a gas-powered tankless water heater would lower energy costs by around $100 a year, and an electric tankless water heater reduces costs by $44 a year. Overall, tankless heaters are substantially more costly than their tank-based counterparts.
According to the U.S. Dept. of Energy, a tankless water heater is more efficient and uses less energy than a conventional water heater, providing a $25 to $107 in annual savings. If your hot water use is low (less than 41 gallons per day), a tankless water heater will be 24% to 34% more efficient.Do tankless water heaters use a lot of gas? ›
The units themselves use a lot of gas all at once. A typical whole-house unit burns around 200,000 BTUs per hour. Compared to your 50-gallon gas-fired, tank-type water heater, which burns around 50,000 BTUs per hour, that's a lot of fuel.What happens if you don't flush your tankless water heater? ›
What happens if I don't flush out my tankless water heater? Mineral deposits may build up. This could cause a clog within the unit and may prevent normal heating activity. Your hot water could also fluctuate and overheat the system, impacting its efficiency.What temperature should a tankless water heater be set at? ›
You'll want to shoot for 100-115 degrees Fahrenheit for your water to be heated. If your groundwater temperature is 60 degrees and you want your shower at 110 degrees, that's going to be a 50-degree rise.Can cold weather affect tankless hot water heater? ›
During the cold, frosty winter months, tankless water heaters require a bit of extra care and attention, as this equipment can be prone to complications due to freezing. A heating and air conditioning repair technician explains this matter in detail below.What size tankless water heater do I need to replace a 40 gallon? ›
Comparing a 3.2 GPM tankless water heater to a forty gallon tank type heater is possible. For example, if a tankless unit produces hot water at 3.2 gallons per minute, this rate of flow will run a 40 gallon tank type heater out of water in only ten minutes.Do electric tankless water heaters use 110 or 220? ›
Voltage. To reduce the amp draw, all electric tankless water heaters operate on a 240-volt circuit.Does an electric water heater need 110 or 220? ›
Originally Answered: Does an electric water heater require 220? 220–240 is the universal choice in the US for residential water heaters intended to supply the whole house. Point of use water heaters may be 110–120.Why does the water turn cold in my tankless water heater? ›
Low Water Pressure
Low water pressure is one of the most significant reasons why the tankless water heater suddenly cold during the shower. The flow within your device is lower than the activation flow rate required, resulting in the closing down of the gas burner or it may not ignite the burner at all.
Because there is no reserve of hot water, tankless heaters take significantly longer to deliver hot water than regular tanks. This delay can be frustrating at times, especially for those who are used to the quick delivery of hot water from traditional hot water tanks.
@Random832 that's a terrible idea. the whole point of a tankless system is to not heat the water until you need it. by putting a turned off tank first, you get the heat to pre-warm "for free" from the ambient air. if you put it after, you eliminate the efficiency of not keeping a huge tank of water hot continuously.Can a tankless water heater cause a fire? ›
Overall, tankless water heaters are safer than storage tanks because there's no large holding tank that can overheat or explode. Storage tanks can have open flames and the tanks themselves can get hot; a definite hazard for small children and pets.Do you have to relight the pilot on a tankless water heater? ›
A tankless water heater heats water for only as long as it is being used. Because there's no need to store water, there's no standby heat loss, resulting in lower operating cost. Tankless water heaters also use a burner lit by electronic ignition, so there's no standing pilot light.Can you run a tankless water heater continuously? ›
A tankless water heater is an energy-efficient alternative to a traditional water heater, providing hot water only when needed so you can enjoy a continuous and uninterrupted supply for all your household demands.Do you waste water with a tankless water heater? ›
A tankless water heater can use less or the same amount of water as a tank-type heater – producing equal or less water waste. Some, and certain installations, may change this. They may lead to greater water wastage than intended or desired.What wiring do I need for an electric tankless water heater? ›
You must utilize either a 120- or 240-volt circuit, wholly devoted to the heater. Both voltages require 8-gauge wire, and the section exposed to the area under the sink must be armored cable. If the manufacturer's instructions call for a larger cable, the National Electrical Code says you must comply.What size wire for eco 11? ›
The EcoSmart Eco-11 tankless water heater uses 1/2” connections on both the inlet and outlet. The EcoSmart Eco-11 tankless water heater requires a Double Pole 60amp breaker, and 6/2 wire (6 gauge).Can I install a hybrid water heater myself? ›
It's possible to install your own unit, but we must caution you. You should only do this if you are very familiar with working with water lines and electrical. If your hybrid water heater is installed improperly, you could be left with extreme damage.Do you have to rewire your house for a tankless water heater? ›
In summary, no, you don't have to run new wire. But running new wire may end up costing a lot less. The tankless heater will be running at 240V already, guaranteed, so this doesn't help you at all.What size breaker does a tankless water heater need? ›
One whole-house tankless water heater has four 7,000-watt elements, for a total electrical load of 28,000 watts. This load re- quires wire and a circuit breaker that will handle at least 120 amps, at a cost many times that of electrical service to a conventional tank water heater.
|Model||Recommended Breaker||Recommended Household Electric Service|
|ECO 11||1 x 60 Amps DP||125 Amps|
|ECO 8||1 x 40 Amps DP||100 Amps|
|POU 6||1 x 30 Amps||100 Amps|
|POU 3.5||1 x 30 Amps||100 Amps|
Voltage. To reduce the amp draw, all electric tankless water heaters operate on a 240-volt circuit.How do I know what size wire to use? ›
To determine what gauge wire you need, consider the carrying capacity and the amount of current the wire needs to conduct (measured in amperage or amps). Wire gauge is directly related to how many amps you need to run through it. The distance you need the wire to go can also impact the gauge of wire you need.How do I know what size cable to use? ›
To calculate the Cable Sizing one needs to divide the voltage running through the cable by the target current. For instance, If your wire has a voltage current of 150 Volts and your target is 30 then you divide 150/30. This gives you your target resistance of 5 which is required.What size wire do I need for 40 amps? ›
The recommended size wire for a 40 amp breaker is 8 AWG.
This is the American Wire Gauge, and it is the standard that is used in the United States for determining wire size. 8 gauge wire is rated for 40 amps, and it can safely handle up to 50 amps. This 40 amp wire size can safely handle most needs.
Make sure your current water heater is electric and verify that you have a 30 amp circuit breaker and at least 10-gauge wire.Is a hybrid water heater better than tankless? ›
If you're looking for an energy-efficient option that will save you money in the long run, a tankless unit is probably your best bet. If you need a lot of hot water and want the convenience of a storage tank, go with a hybrid model. And if you're on a budget, a traditional storage tank heater might be the way to go.Do hybrid water heaters need a drain? ›
All electric hybrid water heaters have a condensate drain line to remove water that has condensed from the warm air that was drawn into the unit to heat the water in the tank.Does a tankless water heater use a lot of electricity? ›
The EPA estimates that a tankless water heater uses up to 34% less energy than a storage tank water heater if you use 41 gallons or less of hot water daily. If the household uses closer to 86 gallons of hot water a day a tankless water heater will be up to 14% more efficient.Why do my lights flicker when my tankless water heater runs? ›
Tankless water heaters
These heaters draw so much power that they can affect the voltage being delivered elsewhere in your home while running, which can cause lights to flicker. Try upgrading your bulbs. If that doesn't work, you may need to consult with an electrician.